Silver Maple Media Hosting Services
 
RENEW
 
Thank you for the opportunity to build and host your website! We hope that the experience thus far has been enjoyable and care-free. Please use this link to renew your domain name and hosting for the number of years desired.
Options
 

What is included with this payment?

  • Your domain registered (if you let this registration lapse, your domain will not renew within the year and your site will go down)
  • Your website hosted as it is
  • Limited support to make changes to your site (basic text changes, occasional picture change-outs, email support)
  • The peace of mind knowing that you can call us directly if you need help or have questions

What is NOT included in the fee?

  • Major changes to your site

Hosting Comparison:

  • Silver Maple Media: $2.72-$5/month
  • GoDaddy:$5.99 and up/month (you have to upload and maintain yourself)
  • VistaPrint $5.99 and up/month (not a custom site)
  • BlueHost.com $5.95 and up/month

HERE ARE SOME ANSWERS TO QUESTIONS WE GET ASKED A LOT:

WHY ARE YOU MAKING ME PAY MORE MONEY?
Our initial design includes 1 year of hosting for free. The servers and the time we spend keeping everything running takes a lot of time and money. Your fee helps to pay for the hosting.

WHO OWNS MY DOMAIN?
Your domain name is ALWAYS yours. You are simply choosing to use us as your provider. (Just like your phone number is yours and you get to choose who carries your plan-- like Verizon, Sprint, etc). Your website is yours too. If you choose to host it elsewhere, you may do so.

WHAT IF I WANT TO HIRE ANOTHER WEB DESIGNER? HOW DO I GET MY FILES?
If you or someone else wishes to modify your site, we can provide you with the FTP information needed to access your files directly. You do not have to rely on us to make changes to your site. If you would like an entirely new site, you may also delete the site we built for you and upload a new one with a new service provider. No pre-paid hosting fees with us are refunded. Please be aware that once we have provided FTP access to your files, we no longer provide tech support for the site. Make sure whoever has access to your FTP log in knows what they are doing.

WILL YOU TRANSFER MY DOMAIN OR FILES FOR ME?
No. Your new web designer must initiate the transfer at the new registrar. We will be cooperative with sending you the "authorization code" to complete the transfer. Your new designer is also responsible for downloading the files or making back-ups as needed.

IF I TRANSFER, WILL I GET A REFUND?
You may transfer your name away from us at any time, and we will be completely cooperative of the process. If you transfer away from our service, none of the fees are refundable. BUT depending on your registrar, however long you registered your name with us (1-4 years), your name will still be active for that amount. So you won't have to "re-register" and pay the domain fee at the new registrar.

 
 
PAY RETAINER
 
Thank you for the opportunity to build and host your website! This section is to add funds to your retainer account. Please note that all services are pre-paid in $50 increments. No refund are given, though unused retainer payments may be used towards domain/hosting renewal.
Amount
 

What is included with this payment?

  • Payment may be used towards any services we provide.
  • A detailed statement of work performed is provided with new payment request.
  • The peace of mind knowing that you can call us directly if you need help or have questions

What is NOT included in the fee?

  • Domain/Hosting renewal (unless agreed upon)

HERE ARE SOME ANSWERS TO QUESTIONS WE GET ASKED A LOT:

WHY DO YOU REQUIRE A RETAINER?
We serve awesome small businesses, and when life gets crazy, we want to be able to serve you quickly and efficiently without having to bill you for services.

WHY ARE YOUR RATES SO HIGH?
They're not, actually. For custom design work, we're some of the least expensive around. Yes, there are cheaper options, and we encourage you to find the best solution for your needs. We even encourage you to combine services to get what you need (for example, using a logo design site to create your logo and then bringing it to us to complete your site). Though having all your work done under one "roof" makes things easier sometimes.

WHY ARE YOUR RATES SO LOW?
Our overhead is low and our target market is small businesses like yourself. We pride ourselves in having some of the best rates for custom design around!
Also,because we ask for a retainer, we are sure that we'll get paid. You're not supplementing the credit of another customer.

IF I TRANSFER, WILL I GET A REFUND?
If your retainer balance is more than $200 when you transfer, we will refund the balance over $200.

 
 
our top client says this about Silver Maple Media:
"Their prices are out of this world, and their work ethic and level of integrity are unprecedented."

Thanks Melissa, we love you, too! ~the team
 
GET IN TOUCH WITH US